1. GENERAL INFORMATION
The offer and sale of products on the “nappagioielli.it” website are governed by these General Conditions of Sale. The products offered on nappagioielli.it are sold directly by Luigi Nappa e C. Sas with registered office in Via Gaetano Filangieri 65, 80121 Naples. VAT number 04759770631
You can request any information from nappagioielli.it by writing to us at the email address info@nappagioielli.it or by calling us on 081.413143
Nappa Gioielli may modify the Conditions of Sale from time to time, at its sole discretion.
Anyone who intends to use the website will be deemed, by virtue of the use made, to have accepted to be bound by our Terms of Use of the Website and our Privacy Policy.
2. WHO CAN MAKE PURCHASES
Only those who:
• has reached the age of majority (eighteen in most countries)
• has the legal capacity to enter into contracts
• has a shipping address in Italy
If you are a minor or not capable, under the terms of the law, of stipulating a contract, a parent or legal guardian must stipulate an order on your behalf and therefore accept these Conditions of Sale. Any order placed in contravention of this provision will be void.
By placing an order through the website, you represent and warrant that you are a bona fide end customer and that you will not supply, sell or distribute Nappa Gioielli products or products of the brands represented by it, nor will you purchase such products for purposes commercial or to derive any other commercial advantage. If despite our efforts, the product is no longer available or if Nappa Gioielli believes, for legitimate reasons, that an order violates these Conditions of Sale, Nappa Gioielli may refuse the order.
3. PRODUCT AVAILABILITY: QUANTITY
All orders placed through the website are subject to relative availability and acceptance by Nappa Gioielli.
Nappa Gioielli reserves the right to modify the range of items offered on the site and may limit, from time to time, the quantity of products that the Customer can order for each purchasing session.
The product pages on the website provide all the information relating to the products currently on sale through these channels.
Products featuring the “Add to Cart” button are available for sale through the website. By clicking on the "Request information" button Nappa Gioielli will provide you with further information on the availability of the products and will assist you with the purchase.
4. ACCOUNT REGISTRATION; PERSONAL INFORMATIONS
In order to place an order from the website, the Customer must register and create an internet account. To register, you will be required to provide valid and up-to-date personal information, including your name, telephone number and email address, and to confirm that you are an adult.
Once you have registered your personal account on the website, you will receive an email message which will allow you to access your account on the website and create an account and a permanent password. The Customer will be responsible for the confidentiality and security of the password and access data to his/her account. Nappa Gioielli is not responsible for any abuse of the Customer's account that results from the access and use of your password and account access data by third parties.
Nappa Gioielli reserves the right, at any time, to modify the information required to place a new order or the registration requirements. Any changes will be indicated on the website. Please see our Privacy Policy. for more details on how Nappa Gioielli uses the personal information you provide.
In case of modification of the information provided on the website, please log in to your account and update this information directly on the website, informing Nappa Gioielli as indicated in our Privacy Policy . Furthermore, if Nappa Gioielli reasonably believes that a third party has violated a Customer's registration, password and/or unauthorized access has been made, Nappa Gioielli will immediately delete and close such account and will inform the Customer by email or telephone .
5. ORDERS
Once you have chosen a product, you can add it to your cart. You will then be able to purchase additional products and add them to your cart (depending on availability and quantity limits). It will also be possible to delete one or more products in the cart.
You will be asked to provide personal information, including your shipping address, billing address and payment details. The Customer guarantees that all personal information provided to Nappa Gioielli is truthful and correct. For security reasons and to prevent any fraud, Nappa Gioielli, or its external suppliers, may collect further information. Please see our Privacy Policy. for further information on how Nappa Gioielli uses, and for how long it stores, the personal information provided.
In the event that the ordered items are not available, or if for some reason the order cannot be processed as per the Customer's request, the Nappa Gioielli Orders office will promptly notify the Customer.
6. PRICES, TAXES
All prices indicated on the product pages of the website are inclusive of VAT, but net of other taxes, unless otherwise indicated. The currency used will be updated based on the shipping destination after receiving the delivery address.
Nappa Gioielli reserves the right to modify the prices of the products at any time and without notice. The prices of the products, as indicated by Nappa Gioielli upon confirmation of the order, will be honored by Nappa Gioielli. Any description or information regarding the weight of precious materials and the number of stones and carats is provided for information only and may vary slightly.
The actual VAT applied to purchases will be calculated at the time your order is actually dispatched, at which time you will receive an Order Confirmation (as defined in Clause 10).
7. VERIFICATION AND CONFIRMATION BY THE CUSTOMER
The Customer is required to carefully check all details before proceeding with the order from the website, including, without limitation, the details of each purchase. Once you have completed verifying your order, tick the “I have read and accept the website's terms and conditions” box and then click “Place Order” or a similar button on the Website to place your order. By placing the order, Nappa Gioielli is offered the offer to purchase the products you have placed in the "Cart". Unless otherwise indicated in these Conditions of Sale, Nappa Gioielli reserves the right to refuse, cancel and cancel orders at any time for legitimate reasons. For example, Nappa Gioielli may refuse, cancel or cancel an order in the event of an ongoing dispute relating to a payment for a previous order, or if Nappa Gioielli believes that the Customer has violated the conditions of sale.
8. PAYMENT
At the time of purchase, customers can pay through their PayPal account. PayPal Holdings, Inc. is an American company that offers digital payment and money transfer services over the Internet. If you do not have a PayPal account, you can pay with your credit card through the PayPal website. Paypal accepts the following credit cards: MasterCard, Maestro, Visa, Visa Electron, American Express, Aura, Discover
Since all transactions are processed by PayPal, Nappa Gioielli customers are guaranteed maximum purchase security. No employee of Nappa Gioielli is in any way authorized to request or accept credit card numbers and/or validity details of the same.
Credit/debit card holders are subject to validation and authorization checks by the card issuer. If the payment card issuer denies authorization for the payment due to Nappa Gioielli, the Customer will be responsible for contacting the issuer to resolve the problem. Nappa Gioielli will not be responsible for any delay or failure in delivery.
To manage orders, Nappa Gioielli can pre-authorize the card used for payment. The amount of your purchase will be blocked on the card until the goods are shipped to the shipping address provided to Nappa Gioielli. Subsequently, an order confirmation will be sent and the relevant amount to be paid will be debited from the card. With the offer to purchase Nappa Gioielli products and the brands represented by it on the website, Nappa Gioielli is expressly authorized to carry out the pre-authorization and, at the discretion of Nappa Gioielli, to transmit to third parties or request information from third parties (including all updated information) about the Customer, including, but not limited to, the card number, to authenticate your identity, to validate your card, to obtain an initial card authorization and to authorize individual purchase transactions . Please see our Privacy Policy. for further information on how Nappa Gioielli uses, and for how long it stores, your personal information.
Payment by bank transfer
Orders placed through the website can be paid by bank transfer. Always indicate the order reference number in the bank transfer form. After placing the order and selecting bank transfer as the payment method, Nappa Gioielli will wait to receive the payment before proceeding with processing the order. If the sum to be paid is not credited to our bank account within seven (7) working days following placing the order, the order will be cancelled.
Nappa Gioielli will not charge any commission for payments made by bank transfer. Please ensure that Nappa Gioielli receives the full amount to be paid specified in the Order Receipt before processing the order placed. Please note that some financial institutions may charge fees for making bank transfers.
Invoices
When ordering products on the site, as a customer, you will have the opportunity to choose to receive an invoice at your billing address. If you decide not to receive an invoice, you can still subsequently, at any time, request an invoice by calling us on 081.413143 or writing to us at sale@nappagioielli.it
Nappa Gioielli will not send the invoice and payment details to the gift recipient.
Safety
Nappa Gioielli takes precautions, including administrative, technical and physical measures, to safeguard personal information against loss, theft, misuse and against unauthorized access, disclosure, alteration and destruction. Nappa Gioielli uses the Secure Sockets Layer (SSL) encryption system for all internet pages where the entry of personal information is required.
Nappa Gioielli is committed to protecting the Customer's personal information for the entire online sales process. However, it is not possible to guarantee the security and integrity of the data transmitted to the website and therefore Nappa Gioielli cannot be held responsible for damages or losses deriving from the use of the internet, as in the case of hacking (illegal intrusion into computer systems). For further information on how Nappa Gioielli uses and protects customer information, please see our Privacy Policy.
9. NOTICE OF RECEIPT OF ORDER
Once you have placed the order through the website, you will receive an order notice via email which will contain the order details, containing an order reference number assigned by Nappa Gioielli.
This acknowledgment of receipt of order does not constitute acceptance of the order placed. After sending the order receipt notice, Nappa Gioielli will carry out the normal usual security checks and then proceed to manage the order placed.
10. ORDER CONFIRMATION
Upon shipment of the product you ordered and when Nappa Gioielli has completed the safety checks, Nappa Gioielli will send a written order confirmation via email.
Nappa Gioielli will take care to keep the information relating to all orders as required by current legislation. These documents are accessible to the customer on the website in his personal area.
11. PROOF OF CONSENT
The order receipt and order confirmation that are sent via email are considered received when it can be accessed from the computer, mobile device, or any additional devices owned by the customer.
The Order Confirmation is evidence of a binding agreement between you and Nappa Gioielli.
12. MANUFACTURER'S WARRANTY
Nappa Gioielli takes extreme care to ensure that each product strictly complies with company quality criteria and that it has passed all tests, both in a functional and aesthetic sense.
The products chosen are covered by the Nappa Gioielli Guarantee. If the Customer wishes to repair a product covered by the Nappa Gioielli Guarantee, we invite him to go to the boutique to proceed with the repair or to contact us on 081.413143
13. LEGAL WARRANTY
The consumer has legal rights under current national legislation regulating the sale of consumer goods; these legal rights are not affected by these Conditions of Sale.
14. ACCURACY OF PRICING, PRODUCT DESCRIPTIONS
Nappa Gioielli takes the utmost care to ensure that the information published on the website is accurate. However, Nappa Gioielli does not provide any guarantee, either express or implicit, on the accuracy, reliability and completeness of this information. Nappa Gioielli does not confirm the price of a Nappa Gioielli product until the order confirmation has been issued by Nappa Gioielli, which confirms the existence of a binding sales contract. If the actual price of a Nappa Gioielli product is higher than the price indicated on our website, Nappa Gioielli will have to contact the customer for instructions before shipping the order, or, if Nappa Gioielli cannot obtain such instructions, it may reject the order. order and notify the Customer of the refusal.
Every effort will be made to ensure that the descriptions, photographs or graphic representations of Nappa Gioielli products or products of the brands represented by it displayed on the website are as accurate as possible. However, Nappa Gioielli does not guarantee that these materials or other contents are free of errors, whether due to inaccuracy, omission, out-of-date data or otherwise. Nappa Gioielli declines all responsibility for the possibility that, due to a particular configuration of the computer used by the Customer or its malfunction, the colors of the products displayed on the site present slight differences compared to the original ones. Accordingly, Customer's only remedy in the event of such an error is to return the product as set forth in our returns policy.
15. GIFT CARD
The purchase, use and acceptance of this Card constitutes acceptance of the following Terms and Conditions:
The Nappa Gioielli Gift Card can be spent online at www.nappagioielli.it or in boutiques.
Furthermore, this Card is not refundable for cash, nor can it be purchased with a discount. The Gift Card cannot be refunded if it is lost or stolen.
For any questions, clarifications or balance requests, please go to the Boutique, send an email to sale@nappagioielli.it, or call the number. 081.413143
16. FINAL PROVISIONS
Information and complaints. In the event of a complaint, we invite the Customer to contact us by telephone by email or at the following address: via Gaetano Filangieri 65, 80121 Naples.
Online dispute resolution. As a consumer resident in the European Union, the Customer has the right to lodge a complaint with an alternative dispute resolution body. To find a list of such bodies in your country, you can refer to the European Commission's online dispute resolution platform at the following address: http://ec.europa.eu/consumers/odr/
Indivisibility of the contract. The Conditions of Sale, including the policies present therein (e.g. the Privacy Policy. ) constitute the entire contract between the Customer and Nappa Gioielli for the purchase of Nappa Gioielli products from the website, and cancel and replace all the previous conditions of sale.
Divisibility. In the event that any provision of the Conditions of Sale is held partially invalid or unenforceable by a Court for any reason, it will be void or unenforceable exclusively to this extent only, and the validity and enforceability of any of the other provisions of the Conditions of Sale they will not be altered.
17. JURISDICTION CLAUSE
These Conditions of Sale are governed and interpreted in accordance with the laws of the Italian Republic without reference to conflict of law provisions, and with the exclusion of the Convention for the International Sale of Goods.
18. JURISDICTION
You can initiate proceedings against Nappa Gioielli either in the courts of the Italian Republic or in the country in which you reside. Nappa Gioielli may also initiate proceedings against the Customer in the courts of the country in which the Customer resides.
Without any limitation to the right to initiate proceedings before a Court, Nappa Gioielli or the customer will first make all necessary efforts for a period of thirty (30) days to amicably settle any dispute or disagreement that may arise regarding the product , on the Conditions of Sale for any violation of the latter.